At Zaventoria, we aim to make your shopping experience simple and reliable. Please review the following shipping information before placing your order so you understand our processing and delivery terms.
Shipping Times
Orders shipped within the United States typically arrive within 5–10 business days after processing.
Order & Shipping Confirmation
After placing your order, you’ll receive an order confirmation email. Once your order has been shipped, we’ll send you a shipping confirmation with tracking information, when available.
Processing Time
Please allow 1–3 business days for us to process your order before it is shipped. Processing time is separate from shipping time, so the total delivery time includes both periods.
Package Delivery & Signatures
Some carriers may require a signature upon delivery. If no one is available, the carrier may attempt delivery again or leave the package at another location.
Once a package has been delivered, Zaventoria is not responsible for issues resulting from the carrier's delivery decisions.
Damaged Packages
We carefully package all orders to help prevent damage during transit. However, packages may occasionally be damaged while being handled by the carrier. If your order arrives damaged, please contact us as soon as possible.
Missing or Incorrect Items
If your order arrives with missing or incorrect items, please contact support@zaventoria.com within 48 hours of delivery. Include your order number and details about the issue. Depending on availability, items may be shipped separately.
Order Changes & Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout. Incorrect or incomplete information may cause delays or cancellation of your order.
Delayed Deliveries
While we work to ship orders as quickly as possible, delivery delays can sometimes occur due to circumstances outside our control, including severe weather, carrier disruptions, address verification, inventory issues, or payment processing delays.
We will do our best to keep you informed and assist with any shipping issues. However, Zaventoria cannot guarantee an exact delivery date or be held responsible for delays caused by external factors.
For international orders, additional customs duties, taxes, or fees may apply. These charges are the responsibility of the recipient and are not included in the shipping costs charged by Zaventoria.
Lost or Stolen Packages
Once an order has been handed to the shipping carrier, it is outside of our direct control. If your package is lost or stolen, we recommend contacting the carrier to file a claim.
Zaventoria may assist with following up on the claim, but we are not responsible for packages confirmed as delivered or lost/stolen after being handed to the carrier.
Changes to This Shipping Policy
Zaventoria may update or modify this Shipping Policy at any time. Customers are responsible for reviewing the most current version before placing an order.
If you have any questions about our Shipping Policy, please contact us at support@zaventoria.com